Projects
Case studies and supporting evidence, organised by the research capability each project demonstrates.
01
Research in Complex, Regulated Environments
PUBLIC HEALTH WALES | UNIVERSITY OF SHEFFIELD
LEAD CASE STUDY
WBE Dashboard — Making Wastewater Surveillance Accountable
Two-phase study (n=20) that reframed the design problem from "make it clearer" to "make it accountable and reusable." Built on a synthesis of prior research, including 16 interviews, 18 surveys, and 13 evaluations. Think-aloud sessions with a live PowerBI prototype, role-based design implications.
UKHSA | UNIVERSITY OF SHEFFIELD
Turning Multi-stakeholder AMR Complexity Into Actionable Design Direction
Public Health officers' needs in AMR monitoring is complex and ambiguous. Used rapid prototypes as probes to surface what different user groups actually needed from an AMR dashboard: cutting through stakeholder ambiguity to produce validated IA and GDS-aligned design requirements.
PUBLIC HEALTH WALES | UNIVERSITY OF SHEFFIELD
Rescuing a Mis-scoped Public Health Dashboard by Rebuilding Its Research Foundation
A wastewater surveillance dashboard entered development without validated user understanding. The research pivoted from prototype evaluation to rapid, lightweight discovery—contextual inquiry, stakeholder interviews, and a targeted survey—to work within limited access to public health professionals while identifying users, workflows, and decision contexts for the design.
02
Mixed-Method Toolbox: Frame the right question that leads to the right directions
Confused.com · Consumer Financial Services
LEAD CASE STUDY
Two-phase study (n=20) that reframed the design problem from "make it clearer" to "make it accountable and reusable." Built on a synthesis of prior research, including 16 interviews, 18 surveys, and 13 evaluations. Think-aloud sessions with a live PowerBI prototype, role-based design implications.
Confused.com · App Features
Lean qualitative study (n=6, 3-week sprint) that validated the business case and specified the "how". Trust, not functionality, emerged as the core design challenge.
CeraCare Technology
LEAD CASE STUDY
11 interviews across 4 branches revealed that low tablet adoption was caused by missing software features, not the devices themselves. This research redirected the entire product roadmap and prevented unnecessary hardware spend.
CeraCare Technology
Carer Safety & Retention — Why Carers Don't Feel Safe
12 interviews across 3 stakeholder groups using a distress-safe protocol. Surfaced an overlooked Safety Handbook and reframed findings around process gaps, not blame. C-suite presentation and Training Office collaboration.
CeraCare Technology
Warfarin / High-Risk Medication — The Real Risk Was Notification Overload
6 moderated sessions on a safety-critical product. The primary risk wasn't medication management — it was alert fatigue in support offices. Priority-tiered alerts recommended as a lower-cost, higher-impact fix.